Touch Screen Kiosk
Interface in multiple language and fully customizable.
Supports soft keypad or physical keyboard.
Dynamic queue menus as per the virtual queues definition
Multi level queue or service hierarchy
Identify customer.Provision for reading the customer's id cards,bank atm ,credit or debit cards.
Supports barcode reading(read application number or any reference number)
Supports large paper rolls that can issue around 2000 tickets per roll.
Print tickets with token number and other details such as
Organisation name and logo
Date and time
Number of people waiting in the queue
Last served ticket number
Id or other card number
Kiosk linked to central database through local network
Advertisement display while idle.
Provision to set working hours to issue tickets or stop issuing whent the queue waiting exceeds a threshold value.
Provision to place kiosks in in-service or out-service from central control unit.
User friendly counter application for ticket management
Call Next,skip the ticket,mark as served,call a specific ticket,hold and recall ticket,repeat call,transfer or change the queue(Wrongly selected service/queue),see the list of tokens served or skipped with full details
Web and windows based
Integration components to integrate with customer service or other customer applications
View customer details (required service ,time taken issues,waiting time etc)
Secure counter user authentication
Display the called token number in the counter LCD screen
Customizable LCD display content
Display status message such as Open/Ready,Serving,Closed etc
Provision for defining priority counters to serve priority queues /services/customers
Centralized display to show the recent numbers called against counter
Provision to display the currently serving numbers on each counter
Provision to change the design and theme
Provision to play advertisement contents(images,videos,tv or other files)
Support scrolling messages multiple languages
Play sound in multiple languages
Display the queue status (total waiting,average waiting time,average serving time),tickets expected to call next
Web based administration and reporting module with following features:Define branches,Define services,Define queues (menus on the ticketing kiosk) with token ranges,Define counters,Define counter users,Manage queues to be served on counters,queue/counter priority etc.,Define working hours,Define other queuing related business rules
Dashboard that shows live status of total number of tickets waiting per queue ,average waiting time and serving time
Detailed and summary reports of queue tickets issued and served per branch and queue.
Statistical and performance reports based on branch ,service/queue,counter user.
Option for email or SMS integration for notification
Kiosk status monitor.Ticket paper roll status (low paper/no paper)notifications
Put the kiosk in in-service or out of service from central location