- Estibyan-complete and cost effective solutions for any enterprise that values customer’s feedback.
- Estibyan is very much worth to drive your business based on your client’s views and feedback.
- Estibyan transforms raw data into meaningful inputs for the top management in critical decision making.
- Tracking survey and feedback can be a complex and a time consuming process with changing questionnaires,feedback and survey campaigns .Estibyan provides the capability of defining survey and feedback questions on the fly to publish in various forms and delivery options.
- Actionable insight (Data,Info,Knowledge,Wisdom).Transforming data into wisdom isthe art of science which gives in-depth understanding of end results of your products and services.
- Estibyan provides SLA on the collected survey and feedbacks .
- Estibyan provides end to end management of survey and feedback from the integration of the many data collection devices,to the complete automation of survey and feedback system.
- The data collected through various data collection points and modes are subjected to go through analysis prior to reporting and statistical presentation.
- The system is able to spot the trend or pattern with various parameters.
- The system is able to create,assign and follow-up task based on the priority and pressing need requirements from the reports and statistics.
- Management and decision makers will be able to have a tangible data for the decision making.
Key Features
- Improve performance.
- Measure satisfaction.
- Value opinions.
- Create the best experience.
- Enhance retention.
- Better business decisions.
- Control and regulate processes.
- Dynamic surveys can be built supporting simple or complex questionnaires.
- Analyze gathered data.
- Support different HW devices ( Kiosks, Digital Signage , Tablets..etc).
- Compare different surveys.
- Integration with third party solutions.
Technical Capability
Accessibility | Any Android Smart Phone or Tablet |
Mode | Online and Offline |
Question Types | Single/Multi Question per page |
Question Grouping | Available |
Skip Logic | Available |
Routing Based on Answer | Available |
Reporting Capability | Statistical And Graphical |
Reports-Export Options | Excel,PDF,XML,CSV,Word |
Distribution | Survey distribution for Portals,Emails,Kiosk,Tablets,Smart Phones |
Collaboration | Email and SMS Notifications |
Case Follow-up | Available |
Integration with CRM | Available |
Languages | All UTF-8 languages |
Administration Settings | Available |